Support
Need help with ReportBridge? We are here to make your migration smooth and successful.
What we commit to
The terms below apply to beta-priced plans. We would rather state a target we can hold than a better-sounding one we cannot.
99% monthly uptime
Measured on report rendering, by synthetic checks that assert on rendered content rather than on an HTTP status. Roughly 7.3 hours a month.
Next-business-day support
Email and in-app requests, Monday to Friday excluding US public holidays. Total outages are triaged ahead of the queue.
No public reports, ever
Every embedded report is authenticated with an HMAC signature. There is no unauthenticated render path, and no report is world-readable.
If something goes wrong
- 1. Email support. support@report-bridge.com — every request is tracked from here, and it is the only address with a response target attached.
- 2. Not answered in time? Reply on the same thread with
ESCALATEin the subject. Deliberately the same address — a second inbox nobody watches is worse than one that is. - 3. Nothing renders at all? Say so in the first line of the subject. Outages are triaged ahead of the queue, regardless of the next-business-day target.
- 4. Commercial questions. sales@report-bridge.com
There is no phone or pager channel. We would rather tell you that than imply one exists.
What we do not do yet
Known limitations, listed before you meet them. Each is a deliberate trade-off, and none of them is a surprise we are hoping you will not notice.
Provisioning is operator-assisted
A person sets up your tenant rather than it appearing instantly on payment. Slower — and much less likely to leave you half-configured.
Single region
The rendering service runs in one AWS region. High availability is a deliberate post-launch step, not an oversight.
Very large reports
Reports beyond roughly 14 minutes of render time run in the background. A rare class may not complete — we will tell you if one of yours is in it.
Enterprise SAML SSO
Not available yet.
In-place report designer
Layout changes go through the report editor and a re-publish rather than a full in-place designer.
Editor residuals
A small number of complex reports need manual attention after conversion.
Not in the Domo AppStore yet
If you use Domo, ReportBridge installs directly rather than from the AppStore listing. Publisher access is pending and is not required for anything you do with the product.
Connecting your own database
If your database sits inside your own network, reaching it needs a short setup on your side — allowing two fixed addresses through your firewall with a read-only credential, VPC peering, or a jump host we script for you. Every path needs someone on your side to act, and none is automatic. We tell you which option fits before you commit, not in week two.
Frequently Asked Questions
Find answers to the most common questions about ReportBridge, from getting started to security and licensing.
General
How It Works
Domo Integration
AI Conversion
Infrastructure
Report Server
Security
Pricing and Licensing
Ready to Get Started?
Apply for the free 30-day beta trial with your own reports, or try the live demo with sample data.
