Terms of Service

1. Who we are

ReportBridge is provided by Steve Harlow, an individual. There is no separate company behind it today. In these terms, “we” and “us” means the operator of ReportBridge, and “you” means the organization that applies for or subscribes to the service, together with the people it lets use its account.

2. The service as it is today

ReportBridge migrates SQL Server Reporting Services (SSRS) reports. You upload RDL report files; AI rewrites their T-SQL queries for PostgreSQL; the result is validated against your database; and the reports you approve are published to a hosted Bold Reports server so your users can view them.

• ReportBridge is in an invite-only beta. You apply, a person reviews the application, and if it is approved an operator sets up your workspace and sends you an invitation. Tenant setup is operator-assisted rather than instant, and self-serve checkout is not open.
• The beta trial is free for 30 days, covers up to 50 reports, runs on shared infrastructure, and comes with email support. No card is taken for the trial.
• What each paid plan includes, such as its report limit, is stated on the pricing page. What the service does not do yet is listed on the Support page before you meet it, including single-region hosting, no enterprise SAML single sign-on, and the setup needed to reach a database inside your own network.
• Because this is a beta, features will change. If we remove something that is material to a plan you pay for, we will tell you by email, and you can cancel.

3. Accounts

• Give us accurate details when you apply, and keep them current.
• You are responsible for the people you give access to, for keeping sign-in credentials, API keys and invitation links private, and for everything done under your account.
• Tell us promptly at support@report-bridge.com if you think your account or keys have been used without permission.

4. Customer content and your data

• You own it. Your RDL files, your SQL, the converted queries, your database connection details and the report data rendered from your databases (“customer content”) remain yours.
• Our licence to use it is narrow. You let us host, copy, process, transmit and display customer content only to provide, secure and support the service for you, and only as the Privacy Policy describes. We do not sell it, and we do not use it to train AI models.
• AI processing. Converting and repairing queries sends the query text and related database schema details to the third-party AI model providers named in the Privacy Policy. AI output can be wrong. Validation checks that a converted query runs; it does not prove the results match SQL Server. Review converted queries and reports before you rely on them.
• Your responsibilities. You must have the right to give us the content and database access you provide. Use a read-only database credential. Do not send us payment card data, health data or other special categories of personal data inside reports unless we have agreed to it in writing first.
• Data processing agreement. If your organization needs one, a data processing agreement is negotiated as part of contracting, as described on our Security page.

5. Acceptable use

You agree not to:

• use the service to break the law or infringe anyone's rights;
• probe, scan or test the security of the service, or try to reach another customer's data, without our written permission;
• get around plan limits, rate limits or access controls, or share your keys outside your organization;
• upload malicious code, or overload the service on purpose; or
• resell the service, or give third parties access to it, except your own users viewing your own reports.

6. Fees and billing

• Paid plans cost the prices published on the pricing page when you subscribe. They are billed monthly, in advance, in US dollars, through our payment processor, Stripe. We never see or store your full card number.
• Subscriptions renew automatically each month until cancelled. If we change the price of your plan, we will email you before the new price applies, and you can cancel before it does.
• You can cancel at any time from the billing portal or by emailing us. Cancelling stops future renewal charges.
• 30-day money-back guarantee: email us within 30 days of your first charge and we will refund that charge in full. After that, you can cancel at any time; access continues to the end of the period you have paid for, and the unused part of that period is not refunded. Refunds are issued by hand through Stripe, not automatically.
• If a renewal payment fails, we will email you. If it keeps failing, the subscription can end and access to the service is suspended until it is paid.
• Professional Assessment engagements are fixed-fee services quoted and agreed separately; their terms are set out when you engage us.

7. Availability and support

• Our target is 99% monthly uptime, measured on report rendering as described in What we commit to on the Support page.
• Support is next-business-day, by email, Monday to Friday excluding US public holidays. There is no phone or pager channel.
• These are the only service levels we offer. There are no service credits, and nothing in these terms promises more than the Support page does.

8. Warranties

Apart from what these terms say expressly, the service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that every conversion will be correct, or that the service will be uninterrupted or free of errors.

9. Limitation of liability

• To the fullest extent the law allows, we are not liable for any indirect, incidental, special or consequential loss, including lost profits, revenue, data or goodwill.
• Our total liability for all claims relating to the service or these terms is limited to the greater of the amount you paid us for the service in the twelve months before the event giving rise to the claim, or one hundred US dollars.
• Nothing in these terms limits liability that cannot be limited by law.

10. Termination and your data

• You can stop using the service and cancel at any time.
• We may suspend or end your access if you break these terms, do not pay, or put the service or other customers at risk. Where we reasonably can, we will warn you first.
• When a subscription ends, access is switched off. Your data is not deleted automatically at that moment. You can ask us for a copy of your converted queries and report files, and you can ask us to delete your data, by emailing support@report-bridge.com. Deletion is carried out by hand today; the Privacy Policy says what that covers and what it does not.

11. Other agreements

If we have signed a separate agreement with you, such as a mutual NDA or a data processing agreement, and it conflicts with these terms, the signed agreement wins on the point where they conflict.

12. Changes to these terms

We may update these terms. The date at the top changes with every edit. If a change materially affects a paid subscription, we will email the account owner before it takes effect. Continuing to use the service after a change means you accept it; if you do not, cancel before it applies.

13. Governing law

These terms are governed by the laws of the State of Arizona, excluding its conflict-of-law rules. Disputes go to the state or federal courts located in Pima County, Arizona. Nothing in these terms limits any right you have under the law that applies to you and that cannot be waived by agreement.

14. Contact

Questions about these terms: support@report-bridge.com. Commercial questions: sales@report-bridge.com.